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Job ID2163
CategoryLogistics/Transportation
Job TitleBilingual Customer Service
LocationChicago NW Suburbs
Job TypeFull Time
Salary$35K- Negotiable
HoursM-F 8:30am to 5:30pm (with an hour unpaid lunch break)
Visa SupportNo
Relocation CoveredNo
Required EducationN/A
Require TravelNo
Language RequirementsJapanese (Read & Write)
Description• Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints according to guidelines established by the Petitioner. Make recommendations concerning methods for enhancing customer communication and marketing strategies based on information developed through researches for evaluating a customer satisfaction. • Undertake research for Petitioner’s air cargo transportation business through personal interviews, surveys, and other methods of direct contact with current and potential customers. • Gather data on competitors and analyze prices, sales, and methods of company’s customer service and compile raw data, evaluate it and make detailed recommendations respecting pricing of air cargo transportation service. Discuss with management to carry out decisions on the sales promotion and advertise the company’s commitment to quality and service with ads that pledge guaranteed customer satisfaction. • Create the baseline that measures success: budgets, compensation issues, target customers, industry trends, ability and commitment to deliver the promised services in a sustained effort. • Conduct organizational studies and evaluations in order to provide the best quality service for customers. • Handles various phone call and e-mails from customers and overseas agents. • Handles and resolves various complaint and claims from customers. • Coordinates inquiries and orders from customers and overseas agent with operation staff. • Provides quotation to the customer and rate to other branches/oversea offices. • Arranges and schedules pickup and deliveries. • Tracks the shipments and announce customers and overseas agents for shipment status. • Handles daily shipment arrangement such as scheduling a pick up, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document. • Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment. • Arranges pick-up and deliveries for import, export and domestic move. • Sends the shipping pre-notifications to customers prior to shipments’ arrival. • Issues billing for triangle shipments and domestic transportation and mails them out. • Sends invoices to customers and overseas agents as requested. • Maintains clients steady billing cycle; monitoring all shipment invoices states, informing outstanding invoices with backup documents if any. • Maintains selling rates, monitors costs and provides service, negotiates the costs and selling rates with maximum profit. • Visits clients for routing meeting, new business opportunities and etc.
RequirementsJapanese. Forwarder experience is a plus but not necessary.
Date06/06/2018

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Pacific Advisory Service
1701 E. Woodfield Road, Suite 305
Schaumburg, IL 60173
Phone: 847-995-1705 / Fax: 847-995-1710
E-mail: pasinc@paschgo.com