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Job ID2307
CategorySupport/Administrative
Job TitleBilingual Customer Service Rep
LocationChicago NW Suburbs
Job TypeFull Time
Salarymin. $19.25/hour (Neg.)/Non-exempt
HoursM-F, 8:00 to 4:30pm/9:00 to 5:30pm/10:30 to 7:00pm
Visa Support 
Relocation Covered 
Required EducationHigh School or equivelent
Require TravelNo
Language RequirementsJapanese (Native level)
DescriptionThe Japanese Customer Service Representative is responsible for servicing our prominent Japanese client by working with providers, employees, and clients to accurately respond to telephone and email inquiries regarding benefits, eligibility, and claims status. On average, this position will take approximately 20-30 calls per day. The focus of this role is exceeding customer’s expectations by providing exceptional service.
Requirements• Bilingual Japanese/English required. • Previously lived in Japan as a citizen not as a visitor • Previous telephonic customer service experience. • Excellent customer service skills. • Ability to work in a fast-paced, customer service driven environment. • Typing speed of 35 wpm or higher. • Ability to provide excellent communication in verbal and written form. Excellent interpersonal skills. • Ability to work effectively with team members, employees, providers, and clients. • Ability to deal with problems in varying situations and reach reasonable solutions in a timely manner. • Work experience in Japan. PLUSES: • Medical or health insurance background. • Knowledge of medical terminology.
Date12/13/2018

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Pacific Advisory Service
1701 E. Woodfield Road, Suite 305
Schaumburg, IL 60173
Phone: 847-995-1705 / Fax: 847-995-1710
E-mail: pasinc@paschgo.com