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Job ID2631
CategoryIT/Computer
Job TitleIT Help Desk Engineer
LocationManhattan, NY
Job TypeFull Time
Salary$58-68K
Hours9am - 5pm (M-F)
Visa SupportNo
Relocation Covered 
Required EducationBachelor’s degree and experience in the IT field
Require TravelNo
Language RequirementsJapanese
DescriptionA: Help Desk work: Following tasks should be performed without being supervised and directed by supervisor. For the inquiry/issue/problem from our customer, the following action must be taken as a Tier1/2 according to the SLA; - To pay attention to the customer inquiries. - To respond to customer inquiries via e-mail/phone and solving their issues/problems. - To manage the inquiry/issue/problem from the beginning to the end and close the case. - To propose the new operation procedure and/or improve the system in order to reduce the customer's inquiry/issue/problem. - To perform the regular system operation work according to the procedure. B: Engineering work: Target(PC) Kitting work: Following tasks should be performed without being supervised and directed by supervisor. For the PC kitting project/service, the following task must be performed and completed; - To create the PC label. - To perform the kitting work according the kitting procedure. - To ship out the PCs. - To record the kitting work log. - To create the manual for the customer. Docs.) Inventory Sheet, Kitting sheet, Admin/User Manual, Label etc. C: Maintenance work: Following tasks should be performed under supervisor's and/or senior engineer's supervision and direction. For the system issue/problem which we have to manage, the following action must be taken as a Tier1(/2) according to the SLA; - To pay attention to the customer inquiries and/or system alarm. - To respond to customer inquiries via e-mail/phone and solving their issues/problems. - To collaborate with the vendor for solving the system issue/problem if needed. - To manage the inquiry/issue/problem from the beginning to the end and close the case. - To propose and/or improve the system in order to reduce the customer's issue/problem. - To propose and/or improve the monitoring system in order to resolve the issue/problem proactively.
RequirementsThe person must meet following qualifications and willing to improve one’s abilities under supervisor’s instructions: •Fluency in both English and Japanese. •Over 3 years of help desk/desktop support experience. •Technical knowledge of TCP/IP protocol (Mail, DNS etc.), Windows OS (Client, Server), Virtualization Software (VMware, Hyper-V), Backup Solution (Symantec Backup Exec), Windows Network System (Active Directory), Concept of major software licensing (Microsoft, Symantec, Adobe, etc.) •Interpersonal Skill – Developing and maintaining relationship with business units and other groups. •Active Listening – Giving full attention to what other people are saying, taking time to understanding the points being made, asking questions as appropriate, and not interrupting at inappropriate times. •Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. •Reading Comprehension – Understanding written sentences and paragraphs in work related documents. •Writing – Communicating effectively in writing as appropriate for the needs of the audience. •Multitasking – Managing and performing multiple daily tasks effectively to meet a deadline by prioritizing and organizing.
Date06/25/2021

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Pacific Advisory Service
1701 E. Woodfield Road, Suite 305
Schaumburg, IL 60173
Phone: 847-995-1705 / Fax: 847-995-1710
E-mail: pasinc@paschgo.com