| Description | Searching for today’s best Injection Molding Service Engineer to join our company as Part Engineer Coordinator.
We are seeking a highly motivated fast learner to provide quotes and process orders for our growing team of outside service engineers and organize and promote our Parts / Service business to our customers.
Specific responsibilities include:
• Provide customer quotes and process and confirm customer orders via phone, fax and email accurately and in a timely manner.
• Update and notify our service engineers schedule to our team and customers. Prioritize orders by customer’s situation, and work with engineers to meet their demands.
• Taking a general service / parts inquiry phone call from customers and providing an answer, or navigating the calls to applicable contact persons.
• Maintain and plan inventory of parts, and components.
• Keep parts department (and all resources used to support parts department) clean, orderly and in good working condition
• Work with customers to identify parts via manuals, database, and our factory intranet. Additional assistance may be required through our service engineers.
• Assist customers with all inquiries (ie ship dates, tracking info, etc). Follow up with customers on delivery delays.
• Create and process Purchase Order and Sales Order for customers. Monitor orders through shipping process for prompt delivery to customer.
• Assume responsibility for other related duties as required or assigned. |
